Privacy Policy of Haptivia

Effective Date : August 25, 2026

THIS PRIVACY POLICY CONTAINS IMPORTANT INFORMATION ABOUT YOUR PRIVACY RIGHTS AND HOW WE PROCESS YOUR PERSONAL DATA. PLEASE READ IT CAREFULLY.

Age Warning: The Haptivia websites, the App, and our connected hardware services may contain or be used to access materials intended strictly for individuals 18 years of age or older (or the age of legal majority in your jurisdiction). If you are under 18, please do not access or use our Services.

As your service provider, HAPTIVIA. LTD. ("the Company", "Haptivia", "we", "our", or "us") respects your privacy when we collect, store, use, share, transfer, and otherwise process Personal Data. Unless otherwise specified, HAPTIVIA. LTD. is the data controller of your Personal Data. This Privacy Policy explains our practices.

This Privacy Policy applies to all visitors, registered users, and customers of the Haptivia website (https://haptivia.com), the mobile applications, interactive hardware products, and related software platforms (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue using the Services immediately.

1. INFORMATION THAT WE MAY COLLECT

We may collect different categories of Personal Data when you create an account, visit our website, purchase products, or interact with our Services:

a. Identifiers and Contact Information

Such as your username, email address, shipping and billing address, phone number, and authentication credentials necessary to administer your account.

b. Commercial and Order Transaction Data

Records of products purchased, order histories, payment confirmations, and customer support communications.

c. Device and Hardware Telemetry Data

Information transmitted by connected hardware devices and software, including hardware firmware version, connection logs, operating system, battery telemetry, and error diagnostics, collected solely to optimize product reliability.

d. Internet and Network Activity Data

Including IP address, browser type, operating system version, referring URLs, access timestamps, and anonymized interaction metrics.

e. AI Interaction Data

Prompts and conversational interactions exchanged with our AI features, processed to deliver dynamic interactive responses. Private conversation logs are strictly protected and never sold to third parties.

2. HOW WE USE YOUR PERSONAL DATA

We process your Personal Data only for lawful, specified purposes:

a. Providing and Operating Services

To fulfill orders, manage user accounts, authenticate logins, and enable interactive features between software and hardware devices.

b. Customer Support and Communications

To respond to inquiries, resolve technical issues, provide transaction receipts, and send vital service notices.

c. Security, Fraud Prevention, and System Integrity

To protect our users and infrastructure against unauthorized access, malicious behavior, security breaches, and fraudulent activities.

d. Legal Compliance

To satisfy applicable legal, regulatory, tax, accounting, and reporting obligations under applicable laws.

3. SHARING OF PERSONAL DATA

We do not sell, rent, or trade your Personal Data. We share information only under limited, controlled circumstances:

a. Service Providers and Trusted Partners

We partner with vetted third-party vendors for cloud hosting, payment processing, shipping delivery, and system analytics under strict contractual confidentiality and data security obligations.

b. Legal Requirements and Protection of Rights

We may disclose Personal Data if required by law, subpoena, or government authority, or when necessary to protect legal rights and physical safety.

c. Corporate Reorganization

In the event of a merger, acquisition, financing, or asset sale, customer data may be transferred subject to equivalent confidentiality commitments.

4. DATA RETENTION AND DELETION

We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law (e.g., tax and accounting records).

You may request account deletion or data removal at any time through your account settings or by emailing contact@haptivia.com.

5. PROTECTION OF MINORS

Our Services are strictly designed and intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18. If we discover that a minor has submitted personal information, we will immediately delete such data.

6. DATA SECURITY SAFEGUARDS

We employ industry-standard technical and organizational security measures, including TLS/SSL data encryption in transit, encrypted storage, role-based access restrictions, and regular security audits.

Payment card processing is handled by PCI-DSS compliant payment gateways. We never store raw credit card numbers on our servers.

7. YOUR PRIVACY RIGHTS

Depending on your jurisdiction (including GDPR, CCPA, and regional privacy frameworks), you may have the following rights:

  • Right of access: You can request copies of your Personal Data held by us;
  • Right of rectification: You can ask us to correct inaccurate or outdated information;
  • Right of erasure: You can request the deletion of your Personal Data;
  • Right of data portability: You can request an export of your data in a structured, machine-readable format;
  • Right to withdraw consent: You may withdraw consent to data processing at any time without retroactive effect.

8. DISPUTE RESOLUTION AND GOVERNING LAW

This Privacy Policy shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China.

Any dispute arising out of or in connection with this Privacy Policy shall be submitted to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) in Hong Kong.

9. CONTACT US

If you have questions, feedback, or requests regarding this Privacy Policy or your personal information, please contact our Data Protection Officer at contact@haptivia.com.